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- Category: Customer Experience
- "Good" is in the ear of the beholder
- 3 Google Phone Lessons in UI Compromises (4)
- 7 Components for a Successful Phone System Redesign (7)
- Be careful what you brand for
- Bookmarking for the phone and more (2)
- Crowdsourcing the User Experience (5)
- Customer Service and the phone in a Web 2.0 world (4)
- Get Human on BusinessWeek
- Google Voice and three truths about testing
- Hello, this is your medication. Have you forgotten about me?
- How much is your privacy worth?
- Mobile check-in for travelers
- No wonder mobile apps take so long to get adopted (1)
- Objectified food for thought - Part 1
- Picturing mood and experience
- ROE is the new ROI
- Seductive Design and Humor (1)
- See you at SpeechTEK 2009
- Simplicity Sells
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