For those of us who are members of the Yahoo VUIDs group, you probably recently noticed an interesting (and heated) exchange of opinions on some of Saturday Night Live’s Parodies about “Julie” – the lovely Persona from Amtrak’s automated response system.
The sad part is that there are quite a few systems out there on the field that really sound and feel like that, so what’s depicted as a parody I’ve run across more than once when listening to callers interacting with speech recognition systems.
But hey! Who says you can’t learn a little bit more about Voice User Interface Design while having some fun? So… considering it stirred a little bit of controversy and to end it on a high note, I found a copy of the aforementioned video and would like to share it with everyone. Enjoy!
Summary: Monotone-speaking telephone operator Julie (Rachel Dratch) meets a man (Antonio Banderas) at a cocktail party.
Anyone building any Julies lately?
Entries (RSS)
May 29th, 2007 at 4:49 pm
[...] shows and video-generated content, it wouldn’t take long after the success of some of those SNL sketches for someone to come up with a full-fledged movie in our space – the Callcenter [...]
June 14th, 2007 at 5:22 pm
[...] be that apparent considering the current state of the speech industry, but reactions such as the SNL sketches, the Citi Simplicity campaign (”press 0″) and the GetHuman movements, provide hints [...]