We’ve all have heard the horror stories about poorly design systems as well as seen people’s reactions whenever the topic of self-service automation and IVRs come up. Let’s be honest, businesses deploy automated solutions to reduce their costs, and customers that are aware of this, see automation as a reflection of poor service and lack [...]
As of yesterday, the Association of Voice Interaction Design AVIxD site is live and available. If you’re a practitioner of voice and multimodal experience design, are curious about speech and it’s implementation in the real world, or simply want to hang-around self-minded individuals, make sure to check them out and apply for this year’s AVIxD [...]
Welcome to VUIDesign.net. I got tired of reading and listening to self-proclaimed “gurus” of Voice User Interface Design, in particular around the Usability area, and decided it was time for me to make a stand! I can’t believe most of the “expert advice” given by them is nothing but things that the web community has [...]
