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Three cell services you’ll love to call

Here in the VUIDesign blog, we’ve covered more than a few free cell phone services that provide great value (particularly considering the cost), are very easy to use, convenient and flat out helpful. Therefore I was very happy to see Mr. Pogue cover three of my favorites on his Personal Tech blog (the video is [...]

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Bookmarking for the phone and more

I recently ran across a series of posts and a SpeechTEK magazine article about a new service currently in Private Beta called Fonolo. The premise is definitively very interesting. What this Canadian start-up is attempting to do is to replicate the concept of bookmarking and deep linking (process of linking pages in the lower levels [...]

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21 Quick Fixes to Improve Your Voice Application

I recently got a link from Amy Quinn pointing out an article entitled “101 Five-Minute Fixes to Incrementally Improve Your Web Site” provided by InsideCRM, and though it might be helpful to go over some of those points in the list and hence suggest “21 Quick Fixes” (granted they might take a little more than [...]

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Mobile check-in for travelers

How good is automation when it only works for part of the process? That’s what I often wondered while traveling since in many occasions I’ve found myself trying to use technology only to find out it didn’t save me from having to get in line at the airport. For example, sometimes you try to check-in [...]

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Here comes the Android

I know for some people Google’s announcement about Android wasn’t as exciting as the expectation of hearing them announce an actual “Gphone” (as it was often called there was still a rumor Google was working on an actual device), yet it seem implementations and applications based on this open and free mobile platform are finally [...]

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For driving directions, pick a voice – Yours!

Forget about Persona! We all know personalization is the new black, and everyone strives to make devices, systems and interactions as individualized as possible so as to gain better and faster acceptance. I’m glad to see these ideas are starting to expand to new areas. In this particular case, I recently learned about a company [...]

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Voice-activated features in cars

As some of you might have seen in TV ads, Ford Motor Co. recently announced a partnership with Microsoft along with the availability of a new technology called SYNC that allows you to control your stereo and phone while driving simply using your voice. What made this even more interesting to me was the fact [...]

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The phone serving the VUI master has been Googled!

As I mentioned back in March, I loved the idea of having a single universal phone number that then makes all other registered phones ring (home, office, cell phone) making us accessible all the time thanks to GrandCentral. Well, it seems the idea of consolidated phone numbers and voice mails that are accessible from the [...]

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Is multi-modality and network-based speech recognition the future?

I was recently asked the question about where did I see speech recognition moving towards in the near future. In my mind, the two directions I’m seeing have to do with who is using it and the reason they are using it. On one hand, I see speech recognition becoming a critical player on the [...]

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Who needs IVR Cheatsheets when you have Bringo?

That’s right. We all know how it all started… Customers were stuck in IVR hell and then a savior came along and provided lists of company’s phone numbers and tips on how to circumvent self-service systems and reach an operator as soon as possible. Now, the natural evolution brings up man’s best friend – Bringo! [...]

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