Voice User Interface Design VUI

I was reading an article this morning about things we can learn from Social Design. In particular, what I liked was the fact that they weren’t trying to analyze the typical examples – Facebook, YouTube, SecondLife, etc. – but rather learn from the mistakes of other less-known ventures. In particular, there were four “Lessons Learned” [...]

In most conferences, events and training classes, one common argument is that Self-Service Systems and IVR would be much better if we as an industry were able to craft a set of best practices everyone would follow. In fact, the “GetHuman” movement and its standard is an attempt to dictate how customer service phone systems [...]