I recently ran across a series of posts and a SpeechTEK magazine article about a new service currently in Private Beta called Fonolo. The premise is definitively very interesting. What this Canadian start-up is attempting to do is to replicate the concept of bookmarking and deep linking (process of linking pages in the lower levels [...]
I know for some people Google’s announcement about Android wasn’t as exciting as the expectation of hearing them announce an actual “Gphone” (as it was often called there was still a rumor Google was working on an actual device), yet it seem implementations and applications based on this open and free mobile platform are finally [...]
After catching-up on all the topics and discussions from the vuids group that came out around the Holiday season, the idea that seemed to kept coming up was that it’s still very hard (if not harder) for designers to get designs done right, mostly due to external reasons (things sold the wrong way, business requirements, [...]
Forget about Persona! We all know personalization is the new black, and everyone strives to make devices, systems and interactions as individualized as possible so as to gain better and faster acceptance. I’m glad to see these ideas are starting to expand to new areas. In this particular case, I recently learned about a company [...]
That’s right. How many times have you been outside and saw one of those humongous ad displays telling you about the next great thing since sliced bread? Well, what if you could now interact with those displays, and not only that, but even be able to play with other bystanders! I’ve seen similar things in [...]
It seems in this new era of YouTube shows and video-generated content, it wouldn’t take long after the success of some of those SNL sketches for someone to come up with a full-fledged movie in our space – the Call Center Movie. We all need a good laugh every now and then, plus it doesn’t [...]
A friend of mine sent me this, and I thought it was really funny. It seems IVRs are entering prime time television not only in the US (as seen in the “Saturday Night Live” sketches of Julie) but in other countries too. It is interesting how even though we all speak different languages, we always [...]
For those of us who are members of the Yahoo VUIDs group, you probably recently noticed an interesting (and heated) exchange of opinions on some of Saturday Night Live’s Parodies about “Julie” – the lovely Persona from Amtrak’s automated response system. The sad part is that there are quite a few systems out there on [...]
